Automated Teller Machines (ATMs) :

ATMs are used as a channel for cash management of individual customers. ATMs can be accessed by ATM card, debit or credit cards. To have access the customer (the card holder) needs to use his Personal Identification Number (PIN) issued by his/her banker and access password. ATMs generally used for cash deposit and withdrawals, they can also be used for payment of utility bills, funds transfer thereby ATMs serve as a channel for electronic funds management. Requests for new cheque book and statement of accounts can also be given through ATMs.

White Label ATMs- RBI has vide notifications dated 20th June, 2012, permitted non-banking entities to set up or start ATMs which are called White Label ATMs (WLA). From such ATMs customers of any bank will be able to withdraw money, takeout statement, change PIN etc. These WLAs will not display logo of any bank. However, WLA operator has been permitted to display advertisements, and offer value added services as per regulations in force. While WLA operator is entitled to receive a fee from the banks for use of ATM resources by their customers, WLAs are not permitted to charge Bank customers directly for use of WLA.