Complaint upheld :

When Mrs J brought her complaint to the Redressal Authority , she sent some photos taken when she was in hospital. These showed some of the injuries caused by Mr C and the Authority thought that her suffering merited a payment far in excess of Rs. 30000.

Mrs J had not asked for any particular amount. She had simply said that she wanted more than Rs. 30,000 but would leave it to the Authority to come up with a suitable figure. The Authority suggested to the bank that it should consider increasing its offer substantially, say ten-fold. It did this and Mrs J was happy to accept the increased payment. She also said that she would not now move her accounts to another bank, as she had initially threatened to do.