President’s Message – October 2016 – (30-09-2016):
Dear professional colleagues, | ||||||||||||||||||||||||||||||||
In India, October begins with celebrations of the birthday of the Father of the Nation. Long before the smart CRM tools found their way into our daily lives, Mahatma Gandhi had emphasised on Customer Satisfaction. He said “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.” In the last few months, we have been trying to transform our Institute into a more dynamic and robust professional body in the larger interests of our nation and our members, students and other stakeholders. This is evident from the efforts we have been taking on the proposed new curriculum, our response time to issues faced by the fraternity as well as the representations and support that we have been rendering to various arms of the government.
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