BANKING OMBUDSMAN :

Banking Ombudsman Service is a grievance redressal system. This service is available for complaints against a bank’s deficiency of service. A bank’s customer can submit complaint against the deficiency in the service of the bank’s branch and bank as applicable, and if he does not receive a satisfactory response from the bank, he can approach Banking Ombudsman for further action. Banking Ombudsman is appointed by RBI under Banking Ombudsman Scheme, 2006. RBI as per Section 35A of the Banking Regulation Act,1949 introduced the Banking Ombudsman Scheme with effect from 1995.