Customer Confidentiality Obligations :

Banks are not supposed to divulge any information about the account to third parties except where:-

(a) disclosure is under compulsion of law

(b) there is duty to the public to disclose

(c) interest of bank requires disclosure and

(d) the disclosure is made with the express or implied consent of the customer.

The information collected from the customer for the purpose of opening of account is to be treated as confidential and not divulge any details thereof for cross selling or any other purposes.

Transfer of account from one branch to another

Instructions from customer for transfer of his account to another office should be carried out immediately by transferring the account opening form, specimen signature, standing instructions, etc. under advice to the customer.