Policyholder litigations before Insurance Ombudsman, Mumbai :

As per the Annual Report for 2012-13 published by the Office of the Insurance Ombudsman, Mumbai, out of the total number of 131 entertainable complaints received against life insurance companies, 63 complaints pertained to partial or total repudiation of claims, 53 towards non issuance of Policy document to customers and 14 pertained to delay in settlement of complaints.

In respect of General insurance companies, as per the above Report, out of the total number of 1,477 entertainable complaints, 1,328 complaints were regarding partial or total repudiation of claims and 71 were regarding disputes with regard to the premiums paid or payable in terms of the policy.