Powers of Ombudsmen :

An Ombudsmen is empower to entertain the following disputes:

(a) A complaint as specified under Rule 13

(b) Partial or total repudiation of claims by an insurer

(c) Dispute with regard to the premium paid or payable in terms of the policy

(d) Dispute on the legal construction of policies with regard to claims

(e) Delay in settlement of claims

(f) Non-issuance of any insurance document to customers after receipt of premium